Grievance Redressal

Last updated: 29 October 2026

If you have a concern about Queer Ink, this website, or how we handle your personal data, we want to hear about it. In line with India’s Digital Personal Data Protection Act, 2023 and the Information Technology Rules, 2021, we have named a Grievance Officer to handle complaints.

1. Grievance Officer

2. How to raise a grievance

Write to the email address above with the subject line “GRIEVANCE” and a few words describing the issue. Please include:

• your name and how we can contact you;
• a clear description of the issue;
• any links, screenshots or other details that help us understand it; and
• what you would like us to do, for example correct, remove or explain something.

3. When you will hear from us

• Acknowledgement: within two working days of receiving your grievance.
• First response: within 72 hours for urgent matters, such as privacy, harassment, child safety or illegal content, and within seven days for other matters.
• Resolution: within 30 days. If a matter is complex and will take longer, we will explain why and give you a revised timeline.

4. What the Grievance Officer handles

• privacy and personal data, including requests to access, correct or delete your data;
• content on this website you believe is inaccurate, harmful or inappropriate;
• concerns about archive material, Digital Library content or our books;
• website accessibility; and
• any other concern about your dealings with Queer Ink.

5. If you are not satisfied

If your grievance is not resolved to your satisfaction within 30 days, you may take it further:

• Personal data: the Data Protection Board of India, under the Digital Personal Data Protection Act, 2023.
• Online content: where applicable, the Grievance Appellate Committee set up under the Information Technology Rules, 2021.
• Outside India: the data protection or consumer authority in your country.

6. Confidentiality

We handle grievances confidentially and use what you share only to resolve the matter you raise. If a grievance involves someone else, such as a contributor or an author, we may need to share relevant details with them to look into it, and we will tell you first.

7. Good faith

We take every grievance seriously and in good faith, and we never treat anyone unfavourably for raising a concern.

See also our Privacy Policy, Terms of Use and Editorial Policy.